fenoradryn (operating from SHOP 65 Benjamin Way, Belconnen ACT 2617, Australia) takes your privacy seriously. This policy explains how we collect, handle, and protect personal information when you interact with our financial data interpretation services.

We're bound by the Australian Privacy Principles under the Privacy Act 1988. This means we follow strict rules about how we manage your information. And honestly, we think that's a good thing – you should know what happens to your data.

This policy applies to all information we gather through our website, email communications, phone conversations, and when you use our educational services. If you're visiting from outside Australia, your information might be subject to different laws, but we'll still handle it according to these standards.

We collect different types of information depending on how you engage with us. Some you provide directly, some we gather automatically.

Personal Information You Provide

• Contact details including your name, email address, and phone number when you register or get in touch
• Financial background information you share during consultations or course enrollment
• Educational history and professional experience when relevant to your learning goals
• Payment information when you purchase courses or services (though we don't store complete credit card numbers)
• Communication preferences and feedback you provide through surveys or support channels

Information Collected Automatically

When you browse our website, we gather technical data through standard internet protocols. This includes your IP address, browser type, device information, and which pages you visit. We use this to understand how people use our site and where we can make improvements.

Cookies and similar tracking technologies help us remember your preferences and analyze site traffic. You can control these through your browser settings, though some features might not work as smoothly if you disable them.

Your information serves specific purposes in how we deliver services and communicate with you. We're not in the business of collecting data just to have it.

Purpose	Details
Service Delivery	Processing course enrollments, delivering educational content, providing consultations, and managing your account access
Communication	Sending course updates, responding to inquiries, providing customer support, and sharing relevant educational resources
Improvement	Analyzing how our services are used, identifying areas for enhancement, and developing new educational offerings
Legal Compliance	Meeting regulatory requirements, preventing fraud, and protecting our legal rights

We might also use aggregated, de-identified data for research and statistical analysis. This means your personal information is stripped out, and the data is combined with others in a way that doesn't identify anyone specifically.

We don't sell your personal information. Period. But we do share it in specific circumstances where it's necessary for providing our services or required by law.

Service Providers

Third-party companies help us with things like payment processing, email delivery, website hosting, and data analysis. These providers only get access to information needed for their specific tasks, and they're contractually bound to protect your data and use it only as we direct.

Legal Requirements

We'll disclose information when legally required – court orders, subpoenas, regulatory investigations, that sort of thing. We might also share information if we believe it's necessary to prevent fraud, protect someone's safety, or defend our legal rights.

Business Transfers

If fenoradryn is acquired by another company or merges with one, your information would be part of that transaction. We'd notify you beforehand and explain how your data will be handled under new ownership.

Protecting your information isn't just a legal obligation – it's fundamental to maintaining your trust. We use multiple security layers to safeguard data from unauthorized access, alteration, or destruction.

• Encryption for data transmission using industry-standard TLS protocols
• Secure servers with restricted physical and digital access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality requirements
• Access controls that limit who can view or modify your information based on job requirements
• Regular backups stored securely to prevent data loss

That said, no system is completely immune to security breaches. While we work hard to protect your information, we can't guarantee absolute security. If we discover a data breach affecting your personal information, we'll notify you promptly and outline steps we're taking to address it.

Under Australian privacy law, you have several rights regarding your personal information. These aren't just theoretical – we've set up processes to honor them.

Access and Correction

You can request a copy of the personal information we hold about you. If anything's inaccurate or outdated, let us know and we'll correct it. We'll respond to access requests within 30 days and provide information in a commonly used format.

Deletion Rights

You can ask us to delete your personal information in certain circumstances – for instance, if you withdraw consent, if the information is no longer needed, or if we've been holding it unlawfully. There are some exceptions, like when we need to keep records for legal compliance or to complete services you've requested.

Marketing Communications

You can opt out of marketing emails anytime by clicking the unsubscribe link or contacting us directly. We'll still send essential service-related communications about courses you're enrolled in or services you're using.

Complaints

If you're concerned about how we've handled your information, contact our privacy officer first. We'll investigate and respond within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.

We don't keep your information forever. Retention periods vary based on the type of data and why we collected it in the first place.

Active account information remains accessible while you're using our services. Course materials and progress tracking are retained for three years after course completion, giving you time to revisit content or request certificates.

Financial transaction records are kept for seven years to comply with Australian tax laws. Communication records typically stay for two years, though some correspondence might be retained longer if it relates to ongoing matters or legal obligations.

When retention periods expire, we securely delete or anonymize information. Deletion means it's gone – permanently removed from our systems. Anonymization means we strip out identifying details so the data can't be traced back to you, which lets us keep useful aggregate information for research.

While we're based in Australia, some of our service providers operate internationally. This means your information might be processed or stored in other countries with different privacy laws.

We only work with providers who maintain adequate data protection standards. For transfers to countries without equivalent privacy protections, we use contractual safeguards that require providers to protect your information according to Australian standards.

Cloud storage services we use have data centers in multiple locations. We configure these services to prioritize Australian data centers where possible, but some information might be replicated internationally for backup and performance purposes.

Our services target adults interested in financial education. We don't knowingly collect information from anyone under 18 without parental consent. If we discover we've inadvertently gathered information from someone underage, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, contact us immediately so we can address it.

Privacy practices and legal requirements change over time. We'll update this policy as needed to reflect those changes. When we make material modifications, we'll notify you through email or a prominent notice on our website before the changes take effect.

The "Last Updated" date at the top shows when we last revised this policy. We recommend reviewing it periodically to stay informed about how we're protecting your information.

Continuing to use our services after policy changes means you accept the updated terms. If you disagree with modifications, you can close your account and stop using our services.